Privacy Policy

Who we are and how to reach us

Taska ("we", "us") operates the Taska marketplace at taskaconnect.com and in the Taska app. Taska connects Customers who need tasks done with Taskers who offer skills and services. Taska is the controller of the personal information described in this policy.

Privacy questions and requests: admin@helptaskaonline.com. Support: support@helptaskaonline.com. Security concerns: security@helptaskaonline.com. You can also make a privacy request from Settings → Data & privacy and receive a Taska Privacy Request ID.

Information we collect

We collect information you give us when you create an account, post a task, make an offer, complete your profile, contact support, make or receive payments, verify your identity, submit documents, report an incident, leave a review or message another member.

• Identity information — your name, date of birth where the law requires it, profile photograph, identity-verification results and, where legally required, a government-issued identity document.
• Contact information — email address, phone number, and an address where a task or the law requires it.
• Payment information — we do not store full card numbers. Payments are processed by authorised payment providers. We keep only what is needed for transactions, payouts, refunds, fraud prevention, accounting and legal compliance (for example the last four digits, bank name, payout account name, transaction references).
• Profile and professional information (Taskers) — skills, experience, qualifications, certifications, licences, work history, services offered, availability and service locations. You are responsible for keeping this accurate; we may ask for additional verification.
• Task and platform activity — tasks posted, offers, negotiations, messages, reviews, ratings, payments, cancellations, reports, disputes and account activity.

Location information

Taska is a location-based service. We collect approximate location, task location, service area and — only where you grant permission — GPS location. We use it to show nearby tasks and Taskers, for map navigation, matching, safety and fraud prevention. Exact task addresses are shared only after a task is assigned. You can manage location permissions in your device settings; we ask before accessing precise location.

Information collected automatically

When you use Taska we automatically record IP address, device type and identifiers, browser, operating system, app version, sign-in activity, pages visited, interactions, cookies and security signals. We use these for security, analytics, bug detection, fraud prevention and improving the platform.

How we use your information

Marketing messages are sent only with the consent the law requires. You control email, SMS, push and promotional preferences in Settings → Notifications. Essential notices about security, account activity, payments, policy changes and legal matters are not marketing and continue regardless of marketing preferences.

• Create and manage your account and verify identity.
• Connect Customers and Taskers, and show relevant tasks and profiles.
• Process payments, payouts and refunds through authorised providers.
• Provide customer support and respond to complaints and privacy requests.
• Prevent fraud, detect suspicious activity and protect members.
• Resolve disputes and enforce our Terms and Community Guidelines.
• Send important account, security, payment and policy notices.
• Improve features, safety and security.
• Comply with legal obligations, including tax, anti-money-laundering and lawful requests.

Our legal bases (Nigeria NDPA 2023 and UK GDPR)

• Performance of a contract — operating your account, matching, payments.
• Legal obligation — identity checks, tax and financial-crime rules, lawful requests.
• Legitimate interests — fraud prevention, platform security, service improvement, defending legal claims, balanced against your rights.
• Consent — marketing, precise location, optional cookies. You can withdraw consent at any time.

When we share information

We do not sell personal information.

• Other members — only what is needed to complete a task: profile name, photo, ratings, reviews and task details. Phone numbers, email addresses and exact addresses are not shown publicly.
• Payment providers — to process payments, payouts and refunds.
• Identity-verification providers — where verification is required.
• Security and fraud-prevention providers — to protect Taska and members.
• Service providers — hosting, email, SMS, analytics and support tools, under contracts that require confidentiality and security.
• Legal authorities — where required by law, regulation, court order or lawful government request, or to protect someone's safety.
• A buyer or successor — if Taska is reorganised or sold, under the same protections.

Public information

Some information is visible to other members and, for open tasks, to the public: profile name, profile photo, ratings, reviews, public task posts and public offers where applicable. Do not publicly post sensitive personal information such as phone numbers, home addresses, identity numbers or financial details.

Security

Taska uses reasonable and appropriate technical and organisational measures designed to protect personal information, including encrypted connections, secure authentication, hashed passwords, role-based access controls, fraud monitoring, security logging and suspicious-activity detection. However, no internet-based system can guarantee complete security.

You are responsible for keeping your password confidential, protecting your account, not sharing sign-in details and reporting suspicious activity to security@helptaskaonline.com.

How long we keep your information

We keep personal information only for as long as reasonably necessary to provide the service, meet legal and tax obligations, prevent fraud, resolve disputes, keep the platform secure and defend legal claims. Typical periods: account data while your account is open and for up to 6 years after closure where financial records require it; identity documents only as long as the law and our verification partner require; messages and task records for the life of the account and any dispute period. When information is no longer needed we delete it, securely destroy it or anonymise it, subject to legal retention requirements.

Your privacy rights

Depending on your country, you may have the right to access your information, correct inaccurate information, request deletion, request portability, object to or restrict certain processing and withdraw consent. Make a privacy request from Settings → Data & privacy; every request receives a Taska Privacy Request ID and we respond within the timeframe your law sets (one month under UK GDPR; the NDPA timeframe in Nigeria). You may also complain to your regulator: the Nigeria Data Protection Commission (NDPC) or the UK Information Commissioner's Office (ICO).

International data transfers

Because Taska operates in more than one country, your information may be processed outside your country of residence, including by our hosting and payment providers. Where the law requires, we use appropriate safeguards such as approved contractual clauses, data-transfer agreements and other legally recognised mechanisms. Final wording for each country must be confirmed by legal review.

Age requirement

You must be at least 18 years old to create and operate a Taska account. People under 18 must not create accounts, post tasks, make offers or enter Task Agreements. We may ask for proof of age where legally permitted and necessary, and we close accounts found to belong to minors.

Changes to this policy

Each version carries a version number, effective date and change note in the Legal Centre. We notify members of major changes in-app and by email, and may ask you to accept the new version before continuing to use Taska.

Country-specific notices

More from the Legal Centre